Installing Backup Exec Remote agent on x64 System

Follow the following Symantec support article to install the Symantec Backup Exec x64 Remote Agent.

http://seer.entsupport.symantec.com/docs/280701.htm

I browsed over the article and didn’t follow it step-by-step and couldn’t get the installation to work. Take particular note to mapping a network drive – this was the step I ignored and the installation failed.

On the remote x64 computer, map a drive letter to the Backup Exec for Windows Servers media server using the following path: \Program Files\VERITAS\Backup Exec\NT\Agents\RANT64EX (the scripts do not support UNC paths).

Also note that this is a silent installation – you won’t receive any success/fail feedback. Just check the Add/Remove Programs control panel item to confirm the installation was successful.

Symantec Error EventID 16

Download of virus definition file from LiveUpdate server failed.  00000001

Found the issue was with the Live Update configuration. If you aren’t using a proxy when connecting to the internet ensure the FTP and HTTP options in the Live Update Configuration (Control Panel > LiveUpdate Configuration) is set to “I do not use a proxy server for HTTP/FTP”.

Push out an update from the SAV server and the client will update.